REFUND & RETURN POLICY

 

REFUND POLICY

• You can cancel the order at any time before Flash Fitness has shipped the products to you. Under normal circumstances, Flash Fitness will process your order cancellation request within 1-2 working days. Once the order has entered the shipped stage, it may not be canceled. Please contact us by email: eplata2007@flashfitnesstx.com

• After the order is canceled, Flash Fitness will not reserve inventory for you, resulting in insufficient stock and unable to purchase. 

• After you submit the cancellation request, we will send you the processing result by email. 

• The delivery cannot be delivered due to special reasons, including but not limited to natural disasters, government actions, social anomalies, etc. We will notify you by sending an email.

• Refund time limit: Once a refund occurs, the refund amount will be returned to your account through the original payment channel. If you paid for your order with Shoppay, the refund amount will be credited within 10 business days. If you paid with Paypal, the refund amount will be credited within 3-7 business days. The arrival time of other banks/payment methods depends on the refund policy of each bank/payment channel.

RETURN POLICY

• At present, we do not support the exchange service. If you still want to exchange goods.

• A 10% restocking fee will be applied if the product is not new in the original packaging 

• Flash Fitness offers a no-reason return policy within 30 days from the delivery date for all purchases.

• Restrictions on no reason to return: Please ensure that the returned product is still in the original condition of purchase 

1. The product must be in good condition. That is, the surface of the product has no scratches, no wear/damage, no bumps, no traces of use, etc. the product can maintain its original quality and function;

1. The outer packaging of the product is complete;

1. If the product is equipped with accessories, the accessories should be complete.

If the returned product does not meet the above return requirements, Flash Fitness reserves the right to refuse to accept the return application, and the buyer shall bear the relevant shipping costs.

• If you have a problem with the installation, please email us at eplata2007@flashfitnesstx.com for additional support.

• Non-refundable situations:

1. Damage caused by dismantling or repairing by consumers, or other man-made damage;
2. There is damage to the product due to improper use;
3. Products not sold by Flash Fitness;

• If the product is returned due to your reasons, the return shipping fee shall be borne by you personally.
• If the product is returned due to the seller's reasons, the return shipping fee shall be borne by the seller.

RETURN PROCESS

• Before returning the item, please contact us by email: eplata2007@flashfitnesstx.com to apply for a return. Failure to apply for a direct return may result in no refund.

• After the return application is approved, if it is returned for your reason, please send it back by yourself and inform us of the tracking number; If it is the seller's reason, we will send you the return label by email attachment within 1-2 working days.

• Flash Fitness will check and refund the returned product within 3 working days after receiving the returned product, and inform you of the refund result by email. The refund amount will be returned to your account through the original payment channel, If you paid for your order with Shoppay, the refund amount will be credited within 10 business days. If you paid with Paypal, the refund amount will be credited within 3-7 business days. The arrival time of other banks/payment methods depends on the refund policy of each bank/payment channel.

RETURN ADDRESS

FLASH FITNESS 

(346) 495-1857