Shipping policy

 

Shipping Policy

Order Processing & Shipping Times

Processing Time
Orders ship from our Houston, Texas warehouse within 2–5 business days, depending on product availability.

Transit Time
Once shipped, delivery typically takes 3–12 business days.

Total Estimated Time
Most orders arrive within 5–14 business days from the date of purchase. All timeframes are estimates and not guaranteed.

Inventory or Inbound Delays
In some cases, shipment may be delayed due to inventory availability, inbound freight delays, or supplier timelines. Customers will be notified if this applies to their order.

Combined Shipments for Multi-Item Orders

Orders containing multiple items will ship together once all items are ready, unless otherwise arranged in advance.

Example:
If you order an F50 Smith Machine scheduled to ship in July and an accessory currently in stock, both items will ship together in July.

Split shipments are not standard. If you request in-stock items to ship earlier, additional shipping charges may apply.

Freight Shipping (LTL – Curbside Delivery)

Large fitness equipment ships via LTL freight and is delivered curbside only.

  • Ensure your delivery location can accommodate a large freight truck

  • Inside, garage, or threshold delivery is not included

  • Limited-access, residential, or remote locations may incur carrier surcharges

If your address cannot accommodate a freight truck, the customer is responsible for any accessorial fees, rerouting, or return charges.

Freight Delivery Estimates & Carrier Delays

Delivery dates provided by freight carriers are estimates only and are not guaranteed.

Once a shipment leaves our warehouse, Flash Fitness does not control:

  • Carrier routing or terminal holds

  • Missed or rescheduled delivery windows

  • Carrier communication errors

  • Weather or operational delays

Carrier-caused delays do not qualify as shipping errors by Flash Fitness and do not constitute grounds for cancellation, refusal, or dispute once freight is in transit.

Delivery Appointments & Receiving Instructions

The freight carrier will contact the customer to schedule delivery. Please ensure the phone number provided at checkout is accurate.

A signature is required at delivery.

IMPORTANT – INSPECTION REQUIREMENT
Before signing the delivery receipt:

  • Inspect the shipment for visible damage or missing items

  • Any damage or shortages must be noted on the delivery receipt

If no issues are documented at delivery, Flash Fitness may be unable to offer replacements or claims with the carrier.

Customer-Initiated Carrier Contact

If a customer contacts the freight carrier directly to cancel, delay, refuse, or modify delivery instructions after the shipment has left our facility, Flash Fitness is not responsible for resulting delays, failed deliveries, storage fees, or carrier charges.

Any fees incurred due to customer-initiated carrier changes are the customer’s responsibility.

Rejected Deliveries

If a delivery is rejected after shipment:

  • Outbound shipping and return freight charges apply

  • The shipment will be returned to our facility

Shipping charges are incurred regardless of delivery outcome once freight is in transit.

Failed Deliveries & Re-Delivery Fees

If a delivery attempt fails due to customer unavailability, refusal, or missed appointments:

  • The shipment may be returned or held at the terminal

  • Re-delivery requires payment of all applicable carrier fees

Address Changes & Rerouting

Delivery address changes must be requested before shipment.

If a shipment has already left our warehouse, the customer is responsible for any rerouting, holding, or return fees charged by the carrier.

Lost Shipments

Tracking information is provided once an order ships.

If tracking shows no movement for 10+ business days, contact support@flashfitnesstx.com. Flash Fitness will coordinate with the carrier to investigate.

Lost shipments are handled through carrier claims and are eligible for replacement only, subject to carrier approval.

PO Boxes

We do not ship to PO Boxes.

Shipments returned due to invalid or incomplete addresses are subject to all return-related carrier fees.

Remote Area Shipping

Certain rural or hard-to-reach locations may incur additional delivery costs or extended transit times.

To confirm whether this applies to your address, contact us prior to placing your order:
📧 support@flashfitnesstx.com