Shipping policy

Order Processing & Shipping Times

Processing Time: Orders ship from our Houston, Texas warehouse within 2–5 business days, depending on availability.
Transit Time: Delivery typically takes 3–7 business days after shipment.
Total Estimated Time: Most orders arrive within 5–12 business days from the date of purchase.

Inventory Delays: In some cases, orders may be delayed due to inventory availability.

Combined Shipments for Multi-Item Orders

If you place an order for multiple products, we will ship them together once all items are ready.

For example:

If you order an F50 Smith Machine (shipping in July) and a leg extension (currently in stock), both items will ship together in July.
We do not split-ship orders unless arranged in advance.
If you'd like in-stock items shipped sooner, please contact us — additional shipping fees may apply.

Freight Shipping (LTL – Curbside Delivery)

Large equipment is shipped via LTL freight and delivered curbside.
Ensure your address can accommodate a large truck. If not, delivery surcharges may apply.
Inside or garage delivery is not included and must be arranged by the customer.
Rescheduling delivery once freight is in transit may result in storage fees, which are the customer’s responsibility.

To change your delivery address, contact us before your order ships. If your order has already left the warehouse, you will be responsible for any rerouting, holding, or return fees.

Delivery Appointments & Receiving Instructions

The freight carrier will contact you to schedule a delivery appointment. Please ensure your phone number is correct at checkout.
A signature is required upon delivery.

IMPORTANT:
Before signing, inspect your delivery.
If any items are missing or damaged, note it on the delivery receipt.
If no damage is noted at delivery, we may not be able to offer a refund or replacement.

Shipping Coverage & Limitations

We ship within the continental U.S., free of charge (standard freight).
Remote areas may take 8–10 business days for delivery.
Additional shipping fees or local duties may apply in certain locations — these are the customer’s responsibility.

Rejected Deliveries

If you reject your delivery and request a refund:

You will be charged for both outbound shipping and return freight costs.
These charges will be deducted from your refund total.

Failed Deliveries & Re-Delivery Fees

If the freight carrier fails to deliver after multiple attempts:

Your order will be returned to us.
To re-ship, the customer must cover both return shipping and re-delivery fees.
If you choose to cancel instead, those fees will be deducted from your refund.

PO Boxes

We do not ship to PO Boxes.
If a shipment is returned due to an invalid address, the customer is responsible for all return-related costs.

Lost Packages

Tracking info will be emailed once your order ships.
If a shipment shows no tracking activity for 10+ business days, contact us at support@flashfitnesstx.com.
We will coordinate with the carrier and provide updates.

Lost packages are only eligible for replacements, not refunds.

Remote Area Shipping Fees

Certain rural or hard-to-reach addresses may incur extra delivery costs.
To confirm if this applies to your area, contact us before placing your order:
support@flashfitnesstx.com